building business and technology relationships

SAMCO: Please tell us a bit about your business and eSamco.

REPLY: We are a distributor of industrial tools and supplies that cater to mechanical, plumbing, construction, and other trades.

SAMCO: What were some major influences behind building an online presence?

REPLY: To have a higher profile with smaller companies that rely on online information, and give our larger customers the option of accessing their accounts online.

SAMCO: What has been the biggest change you’ve seen?

REPLY: We have seen an increased use of the online facilities, along with many more inquiries from other perspective customers.

SAMCO: Has having eSamco added any extra work?

REPLY: No SAMCO: Have there been any sundry benefits?

REPLY: Yes, we have had calls from people that, from cruising the net have come across our site and been in contact for product information and pricing.

SAMCO: Why eSamco versus a standalone shipping cart or website?

REPLY: It was agreed that it would be best done by someone already familiar with our company.

SAMCO: How long did it take you to get up and running?

REPLY: Two months. SAMCO: What challenges did you face after it was up and running?

REPLY: Repeated times of the site being off line and frequent complaints from customers who could not access their accounts, for product information, order entry etc. This turned out to be our local provider of internet services and nothing to do with eSamco.

SAMCO: Would you say it has been a success?

REPLY: It is still a work in progress, with the downturn in the trades etc. We are looking for more success as the economy continues to pick up, and with eSamco we will be able to handle the volume better.

Altarus Supply Ltd. --- Bob Schofield, Manager

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